Claim Letter

OPENING: Explain the problem.

Ex: In a recent shipment from your company, New Tech Computers, there were two problems: some of the items we received were broken and they came later than we expected.

FOCUS: Give your reaction.

Ex: We are returning by overnight mail the damaged merchandise.

ACTION: Give a solution.

Ex: Please give us a complete refund for the money we gave you in advance, this is $4,500 (Four thousand and five hundred US dollars).

CLOSING: Thank the reader.

Ex: Thank you for your attention to this matter.


Write a Claim Letter for the following situation:

You ordered 200 Ipods Shuffle and 200 Ipods Nano, you received 300 Ipods Shuffle and 100 Ipods Nano. In addition, 27 Ipods Shuffle came with their box opened. You ordered the items by September 24 and they arrived on october 10. Moreover, they sent you the invoices for 200 Nanos $35,800 and 200 Shuffles $17,800.