OPENING: Acknowledge the mistake.
FOCUS: Apologize for the error.
ACTION: Give a solution.
CLOSING: Apologize again to the reader.
Practice: Wrte and adjustment letter.
Company: Monsalve Moreno Cia. Ltda.
Claim: They ordered 50 canon calculators and they received 50 sharp calculators, they wanted the items by October 27 and received on november 11. The total invoice was for $1,090 and they paid half of it in advance. Now they are returning the merchandise and want a complete refund.
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